Kenya internet outage due to ‘fiber link cuts’

Kenya’s largest mobile firm, Safaricom, has apologised to its customers after an internet outage that lasted several hours on Sunday affected businesses across the country.

The company said the outage was caused by “multiple fiber link cuts affecting critical transmission equipment”.

“We apologise to our customers and partners that are currently experiencing voice and data outage.”

It said it was working to restore the services “as soon as possible and apologise for any inconvenience caused”.

As of last year, Safaricom’s customer base stood at 25.94 million people (out of a population of about 49 million people), according to the country’s Communications Authority.

Internet use in Kenya is high by regional standards, driven by the use of mobile devices.

Although much of the country’s population is catered for by mobile coverage, enormous sections of the population in rural areas are disconnected from internet providers.

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